Amazon Robotics
AMR fault triage, approved recovery steps, asset status tracking, RF scanners, workstation peripherals, and safety-driven escalation.
Enterprise IT • Systems Support • Data Center • Robotics Automation • Cloud Technologies
Delivering Reliable IT Solutions Across Enterprise Systems, Infrastructure & Automation
IT SupportDesktop SupportInfrastructureData CenterNOCCloudRobotics / RME
Expertise Snapshot
IT-first technical background across Amazon Robotics, enterprise endpoint support, and technical product leadership.
Enterprise IT & Endpoint
Windows/macOS support mindset, endpoint diagnostics, hardware troubleshooting, documentation, escalation, and user-facing communication.
Product & UX Delivery
UI/UX strategy, Jira workflows, SOPs, design systems, distributed team leadership, and enterprise client delivery.
Where I Add Value
Technical coverage for operations teams that need dependable troubleshooting, clean documentation, and fast escalation across infrastructure environments.
Professional Experience
Current Amazon Robotics exposure, supported by endpoint hardware troubleshooting and enterprise UI/UX delivery leadership.
A technical progression across automated operations, hardware support, documentation, and client-facing product systems.
Current
Amazon Robotics Center
Robotics Floor Support • IT-Adjacent Hardware & Systems Support
Support automated fulfillment operations by monitoring AMR fault conditions, performing approved recovery actions, troubleshooting RF scanner / workstation peripherals, tracking asset status, and escalating incidents across operations and maintenance teams.
Amazon RoboticsAMR OperationsEquipment RecoveryRF ScannersWorkstation HardwareAsset TrackingIncident EscalationTechnical Documentation
iFix
Endpoint Hardware & Technical Support
Delivered hands-on endpoint hardware diagnostics and technical support across mobile and workstation-adjacent devices, managing intake, fault isolation, parts coordination, QA testing, documentation, and customer handoff.
Endpoint DiagnosticsHardware TroubleshootingiOS / AndroidQA TestingParts InventoryCustomer SupportTechnical Documentation
StaffMerge / Ofspace.co
UI/UX Design Lead & Technical Team Lead
Led UI/UX design delivery for enterprise software clients across the U.S. and U.K., managing a distributed design team, product workflows, design systems, prototypes, SOPs, and client-facing documentation.
UI/UX StrategyFigmaJiraDesign SystemsAgile DeliverySOPsStakeholder CommunicationEnterprise Product Design
Skills
Practical technical coverage across systems support, endpoint hardware, networking fundamentals, robotics operations, documentation, and infrastructure growth.
IT & Endpoint Support
Windows 10/11, macOS, Linux Ubuntu, Microsoft 365, Google Workspace, RDP, TeamViewer, Jira, ServiceNow, IT asset tracking, user support, documentation.
Hardware & Diagnostics
PC/laptop assembly, endpoint hardware diagnostics, mobile systems support, component replacement, RF scanners, label printers, workstation peripherals, asset tracking.
Networking & NOC Readiness
TCP/IP, DNS, DHCP, VPN, LAN/WAN fundamentals, Wi‑Fi troubleshooting, basic firewall concepts, incident triage, monitoring mindset, escalation discipline.
Robotics & Infrastructure
Amazon robotics floor support, AMR fault triage, approved recovery procedures, asset status tracking, RF/workstation peripherals, SRBRS safety protocol, RME alignment.
Operations & Process
ITIL principles, SLA awareness, Lean Six Sigma, 5S, root-cause thinking, technical documentation, incident escalation, workflow improvement.
Product & UX Leadership
Figma, product design, research, prototyping, design systems, Agile collaboration, team leadership, enterprise software delivery.
Certifications & Training
Certifications and training aligned with IT support, data center operations, robotics, and infrastructure growth.
CompTIA A+220-1101 & 220-1102 • Expected 2026
IT Infrastructure & Data Center TechnicianCorrelation One / Amazon Career Choice • Starting Jul 2026
Amazon RoboticsSRBRS, FAST & UP • 2026
Lean Six Sigma White BeltCouncil for Six Sigma Certification • 2026
Foundations of UX DesignGoogle / Coursera • Completed 2020
Education
Computer Science foundation supporting systems thinking, technical troubleshooting, and long-term infrastructure growth.
B.S. — Computer Science & Engineering
Royal University of Dhaka, Bangladesh
Professional Profiles
Verified places to review career history, technical background, selected product work, and professional credibility.
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